We're here to help with the TCGradar app and website.
Email support@tcgradar.co.uk and we'll get back to you, usually within 2–3 business days.
Please include your account email and a description (and a screenshot if relevant).
You upload photos of a card (front and back required; angled, corner, macro and edge views improve accuracy). Our AI returns an estimated condition report — centering, corners, edges, surface and an overall grade range.
AI grades are indicative estimates only and are not official PSA, BGS or CGC grades or appraisals.
Open Settings → Delete account in the app and confirm. This permanently removes your account, uploaded photos, inventory, grading reports and collection history. It cannot be undone. You can also email us to request deletion.
Values are estimated from recent eBay UK sold listings where available, falling back to Cardmarket and TCGplayer catalogue prices, converted to GBP. They are estimates, not guaranteed sale prices.
New accounts include a free allowance of recognition and AI-grading scans. You can subscribe or buy one-time credit top-ups via the App Store / Google Play. A scan is only deducted when it completes successfully.
Subscriptions auto-renew unless cancelled at least 24 hours before the period ends — manage or cancel them in your Apple App Store or Google Play account settings (uninstalling the app does not cancel a subscription). Refunds for store purchases are handled by Apple/Google. See our Terms of Use.
Your email/name, the card photos you upload, and your collection data. See our Privacy Policy for full details.
TCGradar is an independent tool and is not affiliated with or endorsed by Nintendo, The Pokémon Company, Creatures, GAME FREAK, Wizards of the Coast, PSA, BGS, CGC, eBay, Apple or Google. AI grades and values are indicative estimates only, not guarantees. All trademarks belong to their respective owners.